Please read these terms and conditions of use (“Terms“, “Terms of Use“) carefully before using the Website operated by the Company. By using the Website, the Client agrees to be bound by these Terms.

Definitions
This website (the “Website“) is operated by …………….private company limited by shares (registered under the number ……….) (the “Company”).
The holiday rentals on the Website (individually a “Property” and collectively the “Properties”) are offered for short term furnished holiday rental from their owner or their legal representative (the “Owner“) to the renter (the “Client“) under the following Terms of Use. Some Properties may also have related terms and conditions of rental (the “Property Specific Rental Conditions”), available on the Property page on the Website. When making an inquiry or a reservation via the Company, the Client accepts and agrees to these Terms of Use and to the Property Specific Rental Conditions. These Terms do not apply to Property Specific Rental Conditions, and the Client shall carefully review the Property Specific Rental Conditions. In case of contradiction between these Terms and any Property Specific Rental Conditions, the Property Specific Rental Conditions shall prevail. The Client shall be held liable for any breach of these Terms and the Property Specific Rental Conditions by any Party.

For the purposes of these Terms, “Party” means any other person than the Client who stays in the Property with the Client.
The Company on the Website provides an online platform through which Owners can advertise Properties for reservation. By making a reservation through the Website, the Clients enters into a direct, legally binding, contractual relationship with the relevant Owner. The Company sends the details of the reservation to Owner and sends the Client a confirmation email for and on behalf of the Owner and is not a party to the direct, legally binding, contractual relationship between the Client and the Owner.

Reservations
To reserve a Property, a full payment is required in order to receive a confirmation for the desired dates and Property. Upon reception of the confirmation email and payment, the Company, on behalf of the Owner, will send a confirmation voucher to the Client. The reservation is not effective until the required payment is received.
If you wish to cancel your reservation, please refer to our Cancellation Policy
Reservations can only be accepted from Clients aged 18 or over at the time of the reservation.

Price and payments
The Client is responsible for the payments of all rental costs and for compliance with these Terms & Conditions.
The rental prices include the following, unless otherwise specified in the Property Specific Rental Conditions:

Use of a furnished and fully-equipped Property for the duration of the period specified in the confirmation voucher;
Household linen, crockery, cutlery, and electrical household appliances. All Properties are privately owned, so decor, colours and inventories will of course vary;
Cost of water, electricity, gas, pool and garden maintenance.

Prices DO NOT include the following:
Cost of telephone calls;
Any optional services not previously specified and billed;
Client’s travel insurance, medical insurance, or personal liability insurance.

If full payment is not received as specified, the Owner reserves the right to cancel the reservation and refuse admission to the Property.
The rental prices are all set in a specific currency at the time of the reservation (Property Default Currency). The Company offers for payments to be made in other currencies (Payment Currency) (eg. USD, AUD, EUR) at the prevailing bank account to be informed after reception of the reservation. Note that the exchange rate between the Property Default Currency and the Payment Currency is due to vary. The rate of the day of the payment will be used to determine the amount due in the Payment Currency, thus deposit and balance payments, while equal in the Property Default Currency, can have a different amount in the Payment Currency.
The Client must pay all bank charges and Credit cards are accepted subject to a 3% service charge.
Any later discount (eg. last minute discount, special offers) or price increase of the Property will not be applicable to confirmed reservations. Discount vouchers awarded to clients are non-transferable, non-exchangeable, non-refundable and non-cumulative.

Changes & Cancellation
Unless otherwise specified in the Specific Property Rental conditions, reservations cannot be cancelled or changed within 60 days prior to arrival. Cancelled or changed reservations of 61 days or longer before arrival are subject to a 50% cancellation fee. Any modification or refund on the Client’s reservation is in any case subject to admin fees of 200 USD (Two Hundred United States Dollars).
The Client is responsible for subscribing to an all risk travel insurance to cover any or all costs in the event of unforeseen circumstances.

Alternations and cancellations by us
In the unlikely event that a Property becomes unavailable due to circumstances beyond our control, we will offer alternative period if possible, alternative accommodation if available, or a full refund of all payments you have made. Refund is limited only to the rental costs. We are not liable to cover costs that may incur related to your travel arrangement i.e. administration fee to reschedule your flight, etc.
Alteration to booking period can only be accepted upon availability of the Property. If your new period falls in different season where higher price is applicable, you will have to pay the additional cost accordingly. If your new period falls in different season where rental price is lower, no refund will be paid. If your new period is longer than your initial period, you will have to pay the additional cost. If your new period is shorter than your initial period, no refund will be paid. In any cases a USD 100 (One Hundred United States Dollars) administration fee is applicable and the new period will only be confirmed as soon as all payments related to the change are completed.

Conditions of stay
The rental period shall commence at 2.00 pm on the first day and end at 11.00 am on the last day of the rental period, unless otherwise specified in the Property Specific Rental conditions. The Owner shall not be obliged to offer accommodation before the time stated and the Client shall not be entitled to remain in occupation after the time stated.
The maximum number of people residing in the Property cannot exceed the number stated on the on the Property Pages on the Website without explicit permission from the Owner. The Owners reserve the right to refuse service or rentals to anyone at their complete discretion.
Upon arrival and departure of the Property, a record of the state of repair of the Property and its contents might be made with the Owner. If no record of the state of the Property and its content is made, the Property and furniture will deemed to be in good state of use. Certain Owners ask for damage deposit as specified in the Property Specific Rental Conditions. Damage deposits are fully refundable upon departure, provided there is no breakage, damage, missing items, no additional cleaning for Properties left abnormally dirty, long-distance calls charged to the Property’s telephone, and no other charges incurred before, during or after the Client or its Party stay, still outstanding. Regardless of the existence or amount of the damage deposit, the Client always agrees to pay the Owner for the cleaning or replacement costs for all damages to personal property or to the real estate, which occurred as a result of their occupancy, excluding normal wear and tear. The Client shall report to the Owner without delay any defects in the Property or breakdown in the equipment, machinery or appliances in the Property so that arrangements for repair and/or replacement can be made as soon as possible.
Accommodation is provided for the sole purpose of tourism and any commercial use of the Property is strictly forbidden. The Client represents and warrants that he is renting the Property for the purpose of tourism only and under no circumstances may he establish residence at that address. The Client understands and agrees that it is solely responsible for compliance with any and all laws, rules and regulations, that may apply to its use of the Website.
As a consequence, the Client undertakes not to engage in any illegal, illicit, immoral or business-related activity within the Property. The Client agrees to be a considerate tenant and to take good care of the Property and to leave it in a clean and tidy condition at the end of the rental period. The Client agrees to lock Property’s windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. It is forbidden to fix objects to the walls and to displace furniture and appliances. For reasons of hygiene, pets are not permitted in the Property unless authorised in writing by the Owner or the Company or otherwise specified in the Property Specific Rental Conditions. The Client must respect the rules and regulations applicable to the Property in which his accommodation is situated: he must not be the source of excessive noise or other disruption, which might disturb neighbours, and he must respect regulations concerning the use of the communal areas of any apartment building. Not respecting this rule will result in immediate termination of the stay without and refund.
Activities booked via the Website
The Company might help the Client to book leisure activities (the “Activities”). The Client may pay directly the Activities simultaneously with the payment of the reservation of the Property or during its stay in the Property. The Activities are performed by the Client under their sole responsibility and the Company shall not be liable for damages, injury, accidents, death, delay, cancellation or irregularity relating to or arising out during the practice of the Activities, by the Clients or its Party, and any transportation during their trip.

Complaints
Every attempt will be made for the Client  to have an enjoyable stay. If you have a problem during your Staying Period, please inform the Company team and we will do our best to assist you.
For complaints to be addressed, the Client must communicate any problem whilst on location. 
If no complaint is reported during the Staying Period, the Company will assume that the Property  was met to the Client’s  satisfaction and no further complaint will be entertained later.
 
 
Reviews
Clients’ reviews may be uploaded onto the Property page for the sole purpose of informing future Clients of other opinions of the service level and quality of the Property. The Company reserves the right to adjust, refuse or remove reviews at our sole discretion.

Liability
The Company is a tourism consultancy and management company that provides accommodation and services in holiday accommodations. It is also up to the Owner to offer accommodation services in the Properties to the Client and it is up to the Client to accept such accommodation services in the Property. The Company is not responsible nor liable for the acts and/or omissions of any Owner and/or any accommodation services provided to the client, nor any travel agent services provided to the client by any third party.
The Company shall not be liable for events beyond its control which may interfere with the Client’s scheduled occupancy, including but not limited to Acts of God, pandemics, acts of governmental agencies, fire, strikes, terrorism, war, inclement weather, flooding, disturbance or noise coming from outside the Properties such as private or public construction, traffic, animals or neighbours. No rebate of refund will be offered by the Company in these circumstances.
The Company reserves the right to substitute comparable or better accommodations without liability if the Property reserved is sold or rented long-term, out of order, undergoing renovation, inadvertently double-booked, or deemed substandard by the Company for any reason. If comparable accommodations are not available, the Client will receive a refund of the nights that have not been honoured.
The Company may organise transportation for the Client or the Party. Transportation is supplied by providers who operate independently of the Website and/or the Company. The Company shall not be liable for property loss or damages, injury, accidents, death, delay, cancellation or irregularity occurring during such transportation, including, but not limited to, damages which may be occasioned either by reason of defect in any vehicle, ferry, or aircraft or the acts of any company or persons engaged in conveying the Clients or its Party.
The Company shall not be liable to the Client for any injury, loss of limb or life of the Client, any member of Party, or any visitors of the Client to the Property during the rental period. The Clients represents and warrants that it and all members of the Party have sufficient travel insurance, medical insurance cover, personal injury and personal liability insurance for the duration of their stay at the Property and their practice of the Activities, and any transportation during their trip.
The Client acknowledges that the use of some facilities, including but not limited to the swimming pool, terraces and stairs, and of furnishings and appliances, particularly those in the kitchen and bathroom (the “Facilities”), may prove dangerous. The Client and the members of the Party are fully responsible for taking all precautions before using the Facilities. The Company shall not be held liable for any death or injury arising out of or in connection with the use of the Facilities.
In no event will the Company’s aggregate liability arising out of or in connection with these Terms and the Client’s use of the Website, including, but not limited to, from the Client’s reservation or any Property via the Website, or from the Client’s use of or its inability to use the Website and in connection with any accommodation in any Property exceed the amounts the Client has paid for reservations via the Website in the Twelve (12) month period prior to the event giving rise to the liability or One Hundred (100) USD if no such payments have been made as applicable.

Termination
Any breach of the above Terms of Use will lead to immediate termination of the rental of a Property Twenty Four (24) hours following a formal notice to cease such breach. In such case, the Client will be required to vacate the Property immediately and with no compensation whatsoever.

Severability – Changes
If one or more of the provisions of these Terms is held to be invalid, illegal or unenforceable in any respect by a court of competent jurisdiction, then the validity, legality and enforceability of the remaining provisions of these Terms shall be unaffected.
The Company reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, the Company shall try to provide at least 30-day notice prior to any new terms taking effect. What constitutes a material change will be determined at the Company’s sole discretion.
By continuing to access or use the Website after those revisions become effective, the Client agrees to be bound by the revised Terms. If the User does not agree to the new Terms, he shall stop use the Website.

Governing Law
These Terms shall be governed and construed in accordance with the laws of the Republic of  Indonesia, without regard to its conflict of law provisions.
The Client hereby acknowledges and agrees to submit to the exclusive jurisdiction of the courts of Denpasar, Bali, Indonesia.
The Company’s failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between the Company and the Client regarding the use of the Website and any reservation thereto, and supersede and replace any prior agreements the Client and the Company might have regarding the Website or any reservation.

Language and Applicable law
These Terms of Use are written in English and Indonesian. The English writing will prevail over any translation available.